☏ 01622 962 133

Have questions?

Read our FAQs.

FAQ

  • What is pure water window cleaning, and how does it differ from traditional methods?

    Pure water window cleaning involves using deionised water with all mineral content removed. This type of cleaning leaves windows streak- and water-spot-free without needing detergents, ensuring an environmentally friendly thorough clean. Unlike traditional methods, it also allows windows to stay clean for longer due to the absence of sticky soap residue, which often attracts more dirt.

  • Do you offer services for both commercial and residential properties?

    Yes, we cater to both commercial and residential clientele. We understand each client's distinct needs and strive to provide services that meet the specific requirements and standards of all types of properties in Kent.

  • Can you clean flats, townhouses and multi-story buildings?

    Absolutely. Our extendable poles can clean windows up to the 4th floor without needing a ladder. Our staff is also IPAF trained and licensed to work at height, and we possess the necessary elevated platform equipment to clean high-rise buildings safely and effectively.

  • How often should I have my windows or building exterior cleaned?

    Year-round 4-weekly cleans are best to ensure your windows stay crystal clear. This also avoids excessive build-up between visits, which can impact the time taken to clean and therefore result in an increased quote.

  • Are you insured?

    Yes, we are fully insured, giving our customers peace of mind that their property is in safe hands.

  • What areas in Kent do you cover?

    We provide exterior cleaning services to a broad range of areas within Kent, including Swale, Medway, Maidstone, Gravesend, Dartford, and Sevenoaks.

  • Is there anything I need to do to prepare for your visit?

    For exterior window cleaning, please ensure all windows are closed and that we have access to any necessary areas. Also, ensure gates are unlocked so we can access the back. There's no need to be home—we will pop you an invoice after we visit to request payment. For other exterior cleaning services, please remove any obstructions so our team can work efficiently and safely.

  • How do I get a quote or schedule your cleaning services?

    Getting a quote or booking is simple! You can get an instant online window cleaning estimate here. You can send your postcode, desired service and photos of each aspect of your property to us on WhatsApp by clicking this link and we will get straight back to you. You can call us on 01622 962 133. You can email us at info@millhousecleaning.co.uk or fill in our Contact Form.

  • What are your payment options?

    We have facilities to set up a secure Direct Debit, make one-off secure card payments or set up an automated payment system using Go Cardless. Our Payment Page can be found here. We can arrange Bank Transfer, cash or cheque payments depending on your individual needs. Please speak to the office or your cleaning representative to arrange this.

  • Should I still have my windows cleaned if it's raining?

    Yes! We work in all weather. Rain does not dirty windows—it's pollutants and contaminants accumulating over time. Pure water window cleaning leaves no residue, so the rainwater will simply run off without leaving spots or leaving behind deposits. The logistics of planning window cleaning rounds around multiple locations and scheduling our customers is a challenge we're happy to navigate. Still, when cleans are cancelled or postponed, this job can be tricky. This is an us problem, not a you problem, but we simply ask that this system be considered and that we may not be able to fit in another clean for you until we are next due in the area in 4 weeks' time.

  • Should I still have my windows cleaned in winter?

    Absolutely! Windows should be cleaned all year round. Dirt and grime don't go away during winter, and winter can be harsh on windows with an accumulation of road salt/grit. Keeping windows clean in winter allows more sunshine and light to enter your home, keeping your energy costs down. Our pure water and brush agitation system removes dirt and leaves no residue - in fact, cleaning windows in winter leaves a clearer result because they take longer to dry!

More Questions?

Please fill in our contact form. Alternatively:

Please call us on 01622 962 133

Email us at info@millhousecleaning.co.uk

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